Referrals
Making a referral should feel simple, not stressful.
Whether you are a provider, case manager, or family member — our intake team responds quickly, communicates clearly, and handles the complexity so you don't have to.
Choose your path
Different options for families and for providers.
For Individuals & Families
Not sure where to start? Fill out a short form — just your name, phone, county, and what kind of help you're looking for. We'll call you within 1–2 business days and handle the rest.
- Takes about 2 minutes
- No clinical info needed online
- We'll call you to gather the rest
For Providers & Case Managers
Call or email to initiate a referral. Have basic demographic info available — our intake team will guide you through next steps.
- Call: (252) 572-6547
- Email: info@riseandreflectnc.com
Why Us
Why Refer to Rise & Reflect?
Care managers and discharge planners choose us because we reduce the burden on their caseloads — not add to it.
Specialized Behavioral Health Focus
Our team is dedicated to therapy and peer support services. When individuals need immediate crisis resources, we help connect them to the appropriate community supports.
Community-Based Support
Services are delivered where individuals live and work — in homes, neighborhoods, and community settings across Franklin, Granville, Vance, and Person Counties.
Telehealth Available
All eligible services are available via telehealth for individuals with transportation or mobility barriers — no travel required.
Person-Centered Approach
Every service plan is built around the individual's goals, strengths, and preferences — not a checklist. Families and caregivers are included.
Responsive Intake
We respond to all referrals within 1–2 business days. Urgent referrals are prioritized. You'll always know where things stand.
Closed-Loop Communication
With written consent, we keep referring providers updated throughout the client's care — care summaries, coordination calls, and PCP participation.
What We Offer
Services Available for Referral
The following services are currently available through Rise & Reflect Community Services LLC. All services are subject to clinical appropriateness, authorization requirements, Medicaid/Vaya eligibility, and current provider availability. Please call to confirm availability before submitting a referral.
Currently accepting referrals for the services listed below.
Individual Therapy
One-on-one sessions with a licensed therapist addressing anxiety, depression, trauma, grief, relationship stress, and more.
Telehealth Therapy
Secure, HIPAA-compliant virtual therapy sessions — same quality care as in-person, accessible from home across our service area.
Peer Support Services
Certified Peer Support Specialists provide lived-experience support for individuals in recovery from behavioral health conditions.
Coverage & Payers
Insurance & Funding Information
We currently accept referrals based on service eligibility, clinical appropriateness, funding source, and current provider availability. Please call to confirm Medicaid/Vaya coverage and service availability before submitting a referral.
NC Medicaid
We serve individuals enrolled in NC Medicaid, including the Tailored Plan benefit administered through Vaya Health in our service area.
Vaya Health
Rise & Reflect is a contracted provider in the Vaya Health network. Please confirm current network status and service-level authorization requirements before referring.
Other Funding Sources
Contact us to discuss other funding arrangements. Eligibility and available services vary; our intake team will help identify the best path forward.
Who We Serve
General Eligibility Overview
Counties Served
We currently serve Franklin, Granville, Vance, and Person Counties. Call us to confirm availability in your county.
Behavioral Health Diagnosis
A qualifying behavioral health diagnosis is typically required for clinical services. Diagnosis must be consistent with the service being requested.
Clinical Appropriateness
All services are subject to a clinical appropriateness determination completed during intake, per NC DHHS standards.
Age
We serve adults and youth. Specific age eligibility varies by service. Contact us to confirm age requirements for the service you are referring for.
Consent
Informed consent for services is obtained from the individual (or guardian) directly during the intake process — not through the referring provider.
For Providers
What to Have Ready When You Call
Having the following information ready when you call helps us process the referral faster and get services started sooner. All clinical and demographic details are collected by phone — never through this website.
Individual's full legal name & date of birth
For identity verification and record creation
Primary diagnosis (ICD-10)
Behavioral health or co-occurring — helps us match appropriate services
Referring provider name & contact
NPI and callback number for coordination
Services requested
List all services of interest — we can assess for multiple at intake
Emergency / safety considerations
Any active crisis, safety plans, or court-ordered services to note
We'll walk you through every step.
From first contact to services in place — our process is built for clarity, speed, and collaboration with referring providers.
The Referral Process
Provider calls or emails with general referral intent.
No PHI required upfront — just let us know the service type and best way to follow up. We'll guide next steps.
We confirm eligibility and service availability.
Our intake team reviews your referral, confirms service availability, and determines next steps.
Secure intake is completed with the individual.
We complete a full intake via phone or in person — collecting clinical and demographic details through secure, HIPAA-compliant channels.
Person-Centered Plan (PCP) is developed.
A PCP is created with the individual and their support system, outlining goals, services, and timelines — per NC DHHS standards.
Services begin with ongoing communication.
We keep referring providers informed at appropriate intervals with the individual's consent, supporting collaborative, coordinated care.
Provider FAQ
Common Referral Questions
Answers to questions we hear most from providers, case managers, and discharge planners.